By using our service, you agree to our terms and conditions of business
1.0 Generating a quote
When generating your quote please provide accurate information. Prices are subject to change if incorrect information is given.
We price the jobs by the number of bedrooms in the house. This can be checked on TheMoveMarket.com, Zoopla, or other estate agent websites.
1.1 Initial visit
Your first clean will be carried out as soon as possible. This could be up to 2 weeks away. If you have any builders residue, plaster, or other tough stains, please let us know and we can use our environmentally friendly cleaning solutions to remove these if possible.
1.2 How often will we visit
When generating your quote you can choose from our flexible options. We ask for some flexibility on time scales due to weather and other factors.
After the initial visit, your next clean may fall up to a week earlier or later than the exact time frame as you will be added to the routine rounds (Some locations are only visited every 2 or 4 weeks)
If you have request to skip your clean for a period of over 12 weeks (eg, skipping multiple cleans), you will be removed from the regular round until we are notified to continue. You will be charged the first clean price again, as a deep clean will be required, when we commence our cleans.
1.3 Bad Weather
When the weather is too bad, we will be forced to take a day off or cur a day short. In this instance, we will move your clean until the next workable day. You will be notified of any changes via SMS.
1.4 Turning us away / Lack of access
We reserve the right to charge the full price expected if access on the day has not been made available by the customer, or if the clean is canceled on the day.
If rear access has not been made possible, we will carry out a front only clean, at the front only price (this is NOT half price, as it includes the fuel and other associated costs)
We make our schedule in advance, and cannot always replace your clean with another.
If access to the rear of the property is only via an alleyway, we may request access through the house. This is due to possible damage to the equipment.
1.5 Ending our services
If for one reason or another you should wish to cancel our services, you have the right to do so at any time. This can be done by email to enquiries@brotherswindowcleaning.co.uk.
1.6 Complaints procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return within 2 working days to re-clean your windows for free. Please note that complaints made after 24 hours may not be re-cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.
1.7 Confidentiality
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
1.8 Payments
Customers joining our scheduled cleaning rounds are required to pay via our direct debit system GoCardless, card payments via stripe, cash, or bank transfer. If there is an outstanding balance on the day of your clean, we will not carry out the service unless a payment is made when we arrive. Payment reminders are sent weekly.
Payments not received after 75 days will be forwarded to the relevant authorities.
1.9 Refer a friend
If you refer a friend to us, we will offer 50% off your next clean. You will receive this as credit on your account after the referred customer has paid their first invoice.